Legal
Privacy Policy
You trust us with the location of your vehicle and the details of your life around it. This page explains exactly what we hold, why we hold it, and who can see it.
Who we are
Gaffar GPS Solutions is a vehicle tracking, anti-theft and recovery company operating in Trinidad and Tobago. In this policy, "we", "us" and "our" refer to Gaffar GPS Solutions. If you have any question about anything below, contact us at gaffargpssolutions@gmail.com.
Vehicle location data
This is the most sensitive information we hold, so we deal with it first.
Where you have a tracking device installed, we collect and store location, movement, ignition, door and battery status from that device. We use it to provide the tracking service you subscribed to, to alert you, and to locate and recover your vehicle if it is stolen.
Access is restricted to you, anyone you have authorised on your account, and the members of our team who need it to deliver the service. We do not sell location data. We do not share it for advertising. We do not provide it to third parties except where you have asked us to, or where we are legally required to.
Where the police or a court lawfully require vehicle data — most often during a theft or recovery — we will provide what is required of us. We handle every such request through a defined internal process rather than informally.
Recorded and transcribed calls
Calls to and from our call centre are recorded. Calls lasting longer than 30 seconds are also automatically transcribed and summarised, and those records are used for quality assurance, staff training, resolving disputes about what was agreed, and improving how we explain our service.
Recording is automatic on our phone system and cannot be switched off for an individual call. If you would prefer not to be recorded, you are welcome to contact us instead by WhatsApp, email, or the contact form on this site.
Information you give us
- Name, telephone number, email address and physical or billing address
- Vehicle details — make, model, year, registration and installation details
- Payment and subscription records
- Messages you send us by WhatsApp, website chat, email, or our contact form
- Emergency and secondary contacts you nominate
Information collected automatically on this website
When you visit gaffargpssolutions.com we and our service providers collect standard technical information — IP address, browser and device type, pages viewed, time on page, the site you arrived from, and how you move through the site. We use the following services:
- Google Analytics 4 and Google Tag Manager — website traffic and behaviour measurement, including which links and buttons are clicked
- Microsoft Clarity — anonymised session recordings and heatmaps that show how visitors interact with pages
- Zoho PageSense — heatmaps and page performance
- Meta Pixel — measures the results of our Facebook and Instagram advertising and builds advertising audiences
- Google Ads tag — measures the results of our Google advertising and builds advertising audiences
These services set cookies or similar identifiers in your browser. You can block or delete them through your browser settings, and you can opt out of personalised advertising at Google Ads Settings and in your Facebook and Instagram ad preferences. Blocking them does not affect your tracking service in any way.
Advertising audiences
We advertise on Google, Facebook and Instagram. To reach people who have already shown interest in our service, and to avoid showing ads to people who have no use for them, we may share contact details — such as a telephone number or email address — with those platforms so they can match them to existing accounts.
Where we do this, the details are hashed before they leave our systems. Hashing converts the information into an irreversible string of characters; the platform can compare it against its own records but cannot read the original. We do not sell your contact details, and we do not share them with any advertiser other than for our own advertising.
If you would rather we did not include your details in advertising audiences, email us and we will remove them.
How we use your information
- To provide, monitor and support your tracking and recovery service
- To contact you about alerts, appointments, renewals and service issues
- To take payment and maintain account records
- To answer enquiries and follow up on quotations
- To train our team and improve how we serve customers
- To measure and improve our website and advertising
- To meet legal and regulatory obligations
Who we share information with
We do not sell your personal information. We share it only with:
- Service providers who operate systems on our behalf — including Zoho (customer records and communications), Google and Meta (analytics and advertising), and Microsoft (website analytics)
- Payment providers and banks, to process payment
- Law enforcement or the courts, where lawfully required
- Recovery partners, where recovering your vehicle requires it
How long we keep it
We keep customer account and vehicle records for as long as you are a customer and for a period afterwards to meet legal, tax and insurance obligations. Location history, call recordings and website analytics are kept for shorter periods appropriate to their purpose. When information is no longer needed, it is deleted or anonymised.
Keeping it secure
We restrict access to personal and location data to those who need it to do their job, and we verify identity before discussing an account or acting on an instruction. No system is perfectly secure, but we treat vehicle location data as the most sensitive information we hold and control it accordingly.
Your rights
You may ask us to show you the personal information we hold about you, correct anything that is wrong, delete information we no longer need to keep, or stop using your details for marketing. Email gaffargpssolutions@gmail.com and we will respond. We may need to verify your identity first — for vehicle data, that protects you.
Deleting your data
You can ask us to delete the personal information we hold about you at any time. This includes your contact details, your enquiry or conversation history, and your inclusion in any advertising audience we have built.
To make a request, email gaffargpssolutions@gmail.com with the subject Data deletion request, or call (868) 220-1000. Tell us the name, telephone number or email address you dealt with us under, so we can find the right records.
We will verify your identity first — for vehicle data in particular, that protects you from someone else requesting changes to your account. Once verified we delete the information within 30 days and confirm in writing when it is done. Removing you from our records also removes you from any advertising audience on the next refresh, which happens at least weekly.
Two things we may have to keep. Where a vehicle is subject to an active insurance claim, police matter or court order, we are obliged to retain the related records until that concludes. Where we are required to keep financial records for tax purposes, invoices are retained for the period the law requires. We will tell you if either applies to you, and we delete everything else.
Children
Our service is sold to adults. We do not knowingly collect information from children.
Changes to this policy
If we change how we handle information, we will update this page and change the date above. Where a change materially affects you, we will tell you directly.
Contact
Gaffar GPS Solutions
Trinidad and Tobago
gaffargpssolutions@gmail.com